Privacy Policy of wj7

Introduction

At wj7, we take your privacy seriously. This Privacy Policy explains how wj7 collects, processes, stores, and protects the personal information you provide when you use our online casino and sports betting platform. By accessing or using any part of our website at wj7.bio, you agree to the practices described in this document.

This policy applies to all registered members and visitors of wj7, including those accessing our services from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities across Bangladesh. We are dedicated to maintaining your trust by ensuring your data is handled responsibly and in accordance with applicable data protection standards.

If you do not agree with any part of this Privacy Policy, please refrain from using our platform. If you have questions or concerns at any time, you may contact our support team directly at the email address provided at the end of this document.

Information We Collect

To provide you with a safe, personalised, and fully functional gaming experience, wj7 collects several categories of personal data. We collect only what is necessary for the legitimate purposes described in this policy. The categories of data we may collect include:

• Identity information — full name, date of birth, and a copy of a valid government-issued identification document for account verification purposes.
• Contact information — email address, mobile phone number, and residential address (city and district) as provided during registration.
• Financial information — records of deposits, withdrawals, and transaction history, including payment method references (bKash, Nagad, Rocket, Upay, Visa, Mastercard). We do not store your full payment credentials.
• Gameplay and activity data — game history, betting records, session duration, wagering patterns, and interactions with promotional offers.
• Device and technical data — IP address, browser type, operating system, device model, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and session logs collected automatically.
• Communications data — messages or requests you send to our support team, feedback you submit, and any correspondence related to your account.

All data collection is based on your consent given at the time of registration, contractual necessity, and our legitimate interests in operating a secure gambling platform. You have the right to withdraw consent at any time, subject to the conditions described in the Your Rights section below.

How We Use Your Information

wj7 uses the personal information we collect strictly for the purposes outlined below. We do not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used only to:

• Create and manage your wj7 account, including identity verification and age confirmation (players must be 21 years or older).
• Process deposits and withdrawals through your chosen local payment method, including bKash, Nagad, Rocket, and Upay, as well as international cards.
• Provide customer support, resolve disputes, and respond to your queries and complaints in a timely manner.
• Personalise your gaming experience, including recommending relevant games such as cricket betting, slots, and live casino options based on your usage history.
• Detect, prevent, and investigate fraudulent activity, money laundering, and other security threats to protect both our platform and our users.
• Comply with responsible gaming obligations, including monitoring for problem gambling indicators and enforcing self-exclusion or deposit limits when requested.

Disclosure of Information

wj7 does not disclose your personal information to third parties except in the limited circumstances described below. Any third party we work with is bound by confidentiality obligations and may only use your data for the specific purpose for which it was shared:

• Payment processors — to facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Only the minimum required transaction data is passed to these partners.
• Identity verification services — regulated third-party Know Your Customer (KYC) providers used to verify your age and identity in compliance with platform requirements.
• IT and security partners — service providers who assist with platform infrastructure, fraud prevention, and cybersecurity. These partners operate under strict data processing agreements.
• Legal and regulatory authorities — if we are required by applicable law, court order, or legitimate regulatory authority to disclose certain information, we will comply while notifying you where legally permissible.

Under no circumstances will wj7 sell, auction, or transfer your personal information for commercial gain to marketers, data aggregators, or unrelated businesses.

Cookies and Tracking Technologies

wj7 uses cookies and similar tracking technologies to improve your experience, remember your preferences, and gather aggregate analytics about how our platform is used. A cookie is a small text file stored on your device when you visit our site.

We use three categories of cookies on our platform:

• Essential cookies — required for the platform to function correctly, including maintaining your login session, remembering your language preference, and enabling secure transactions.
• Analytics cookies — help us understand which features are used most frequently, how players navigate the platform, and where we can improve the user experience.
• Preference cookies — store your settings such as preferred payment method, game category, and display options so you do not need to reconfigure them on every visit.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of certain platform features. We do not use cookies to serve third-party advertising.

Data Retention

wj7 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The specific retention periods are as follows: account data is retained for the duration of your active membership and for a minimum period of five years after account closure; financial transaction records are retained for seven years in accordance with standard financial record-keeping practices; communications and support records are kept for three years.

When the retention period expires, your personal data is either securely deleted or anonymised so it can no longer be attributed to an identifiable individual. If you request deletion of your account, we will process this in accordance with your rights and applicable law, subject to any overriding legal obligations to retain certain records.

Security of Your Information

wj7 employs a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes industry-standard 256-bit SSL encryption for all data in transit, secure storage with access-controlled servers, regular internal security audits, and staff training on data handling best practices.

Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. If you become aware of any security breach or suspect unauthorised access to your account, please contact our support team immediately at [email protected]. We take all security incidents seriously and will respond promptly.

Payment Data and Financial Privacy

When you make a deposit or withdrawal on wj7 using local payment methods such as bKash, Nagad, Rocket, or Upay, or international methods such as Visa and Mastercard, the actual transaction is processed by the respective payment service provider under their own privacy and security policies. wj7 only receives a transaction reference number and a confirmation of payment status — we do not receive or store your full mobile wallet PIN, card number, CVV, or banking credentials.

All financial transaction records are maintained in encrypted format and accessible only to authorised personnel for purposes such as dispute resolution, fraud investigation, and compliance with financial record-keeping requirements. We encourage all players to review the privacy policies of their chosen payment providers directly.

Your Privacy Rights

As a user of wj7, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team with proof of your identity at [email protected]. We will respond to all valid requests within a reasonable timeframe:

• Right of access — you may request a copy of all personal data we hold about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to erasure — subject to legal retention obligations, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing — you may ask us to pause the processing of your personal data in certain circumstances, for example while we investigate a dispute about its accuracy.
• Right to data portability — you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

Please note that some rights may be subject to conditions or limitations under applicable law. For example, we may be unable to delete data that we are legally required to retain for anti-money-laundering or financial compliance purposes. We will always explain our reasons clearly if we are unable to fulfil a request.

Children's Privacy and Age Restriction

wj7 is an online gambling and sports betting platform strictly intended for adults. All players must be 21 years of age or older to register and use our services. We do not knowingly collect, solicit, or process personal data from any individual under the age of 21. If we become aware that we have inadvertently collected data from an underage user, we will delete that account and all associated data immediately.

If you are a parent or guardian and believe that your child under the age of 21 has registered on wj7 or provided us with personal data without your knowledge, please contact us immediately at [email protected]. We take underage gambling prevention extremely seriously and will act without delay.

Changes to This Privacy Policy

wj7 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes, we will revise the 'Last Updated' date at the top of this document and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the wj7 platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so you remain informed about how we protect your information. The most current version of this policy is always available at wj7.bio/privacy-policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way wj7 handles your personal data, our dedicated support team is available to assist you. We are committed to resolving privacy-related queries promptly and transparently.

You can reach us by email at: [email protected]